Social networking platform, Facebook has admitted that errors by it’s Engineers was the cause of the seven-hour outage on Monday evening and not hackers.
Several reports claim that the outage cost the company an estimated $100 million loss in revenue.
According to Facebook Vice President of Infrastructure, Santosh Janardhan, the global outage that hit the company’s products – Facebook, WhatsApp, Instagram and Messenger on Monday evening was caused after faulty configuration disconnected it’s servers from the internet.
“Configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication. This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt,
The underlying cause of this outage also impacted many of the internal tools and systems we use in our day-to-day operations, complicating our attempts to quickly diagnose and resolve the problem,” Janardhan stated.
It is believed that a faulty update to Facebook’s Border Gateway Protocol (BGP), which routes traffic between large private networks and the public Internet, left apps and browsers unable to locate the company’s services.
But the repair was delayed, according a purported insider, because of ‘lower staffing in data centers due to pandemic measures’, along with outages in physical access card systems and internal messaging services.
However, before the outage was fixed, it was reported that the company had been hacked.